πŸ“¦ We're relocating! Orders placed 25 Jul – 2 Aug will be dispatched on 3 Aug.

frequently asked questions

general

Atlantus Fragrances is a leading perfumery which specialises in creating the finest fragrances.

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delivery

We currently sell Atlantus Fragrances within the United Kingdom.

United Kingdom
Standard Delivery – FREE
1 – 3 working days.

You will receive an email when your order is shipped. For further tracking details, please contact our Customer Service team.

returns

We hope that you will love your order. However, if for any reason you are not satisfied or you wish to cancel your order, you may return it for a refund within 30 days of delivery so long as it is unopened and in its original condition.

To return a product, please contact our customer service team.

We will then issue a refund or offer an exchange once the product has been received if it meets our conditions for resale.

We cannot accept returns which have been used, altered or damaged.

If you receive a product which has been damaged during delivery or appears to be faulty please contact our Customer Service Department within 7 days of receiving your order for their assistance with a return or exchange.

Upon receipt, we will make a determination, at our reasonable discretion, whether a product claimed to be damaged or defective was actually damaged or defective when originally delivered to you.

Please do not destroy or throw away any product, even if you suspect it to be faulty, before you have spoken to our Customer Service Department. Doing so may affect any refund or replacement that you may be entitled to

refunds

Refunds will be processed onto the same card used to make the original purchase.

Only products purchased through the Atlantus Fragrances UK website may be returned to the company in accordance with this return policy.Β 

We reserve the right to refuse to refund or exchange any product that does not meet the above requirements.

out of stock

Unfortunately, we can’t normally predict when we will receive more of the product, but if you’d like to email us at info@atlantus.co.uk we’ll notify you as soon as it comes back in stock.

buying online

No, you can shop at Atlantus without creating an account. When you have added your chosen fragrances to the basket and you’re ready to place the order, just select β€˜Continue as Guest’.

You can create your account here.

We currently sell Atlantus Fragrances within the United Kingdom and the European Union

If your order hasn’t already been dispatched, we may be able to make changes to your order. Please get in touch with our customer service team as soon as possible and we’ll be happy to help in any way we can.

We accept Klarna, Apple Pay, Google Pay, Paypal and all major credit and debit cards including: VISA, MasterCard, Amex, Maestro, VISA Electron & Delta.

Klarna Payment Badge

Fragrance information

No. Animal testing has been banned in Western perfumery for several decades.

Please visit the Contact Us section if you have a complaint, or e-mail us at info@atlantus.co.uk.Β 

data protection

Yes, your personal information including name, email address, billing and delivery address when applicable is securely stored in our e-commerce database with the same SSL 128-bit encryption. This information is available for future orders when logging in, so that you do not have to type it again when you come back and shop with us. Credit card information is not stored.

Absolutely not. We do not sell, trade, or share any of your information with anyone under any circumstances.

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Important Notice

Temporary Dispatch Delay

We’re moving premises! 🚚
Orders placed now will be dispatched on Monday 2nd June.
Thank you for your patience and support.

Yours Sincerely
The Atlantus Fragrances Team

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